24/7 Availability to Solve IssuesI'm available 24-7 to help solve issues. Call me at 3 a.m. on a Sunday morning. I don't care.Perseverance and DeterminationBen, you had that third failure in a row. Did you think, "I need to pack this in?"Never. Why not? I never give up.Choosing to be ExtraordinarySo, yes, I think it's possible for ordinary people to choose to be extraordinary.